Considering the impact and changes caused by the virus SARS-CoV - 2, we want to ensure you that we are focused as a top priority, our duty to protect the health of our guests and staff, as well as, the public health.
Below you’ll find a comprehensive list of all the key measures to prevent the spread of Covid-19 being implemented at our hotel.
Our measures include:
• Management team for medical action plan.
• Co-operation with medical center, close to the hotel.
• Social distances of at least 1.5 m must be maintained by customers and employees.
• Rigorous cleaning and sanitization of guest rooms, corridors, and all common areas.
• Frequent disinfection of contact points, such as elevator buttons, door handles, chairs and tables, WCs etc.
• Antibacterial hand sanitizers placed in common areas, such as lobbies, restaurants, bars, shops.
• Laser thermometers available at the front desk to conduct temperature checks.
• All our staff have received thorough training on our enhanced protocols, in addition to training on identifying any flu or virus-like symptoms and following a firm procedure on reporting to a medical official. Staff will also continue to receive training on global standards of sanitation.
ARRIVALS / DEPARTURES
Visitors will have to keep 1.5 m between each other (except families or friends accommodated in the same room).
Markings on the floor to delimit safe distances for queuing are installing.
Seating in all waiting areas has been re-arranged to allow for safe minimum distances. However, families or couples do not have to keep this distance.
Upon arrival, you’re advised to ask about the establishment’s policy in case of health incidents and about the medical facilities in the general area.
BEACH
A minimum distance is maintained between umbrellas, each of which will provide shade for two sun loungers at most – this does not apply to families with children.
Two sunbeds that are under different umbrellas cannot be placed closer to each other than 1.5 m.
Placing a towel on top of sun loungers is mandatory and considered the responsibility of the user.
Seats of any kind are placed in such a way that the distance between two people sitting under two different umbrellas is no less than 3 m in any direction.
People will be discouraged from placing their towels or beach mats within the “safe distance areas”.
The beach staff are on duty to disinfect sun loungers/chairs after every use.
The Beach service is operating on a take-away basis; seating at the bar is not allowed.
CHECK-IN / CHECK-OUT
Check-in and check-out times have been changed: check-out to 11 a.m. and check-in to 3 p.m. The added time between each check-out and check-in is necessary to ensure that each room is thoroughly disinfected between stays, and that the space is adequately ventilated.
A special paper film closures the room’s main door after the departure service, to guarantee that you’re the first who will be in your room after the disinfection.
Please keep in mind that: all card keys disinfected after each stay. Electronic payments upon check-out. If you wish, invoices or receipts will be sent to you via email.
Cash will only be accepted under exceptional circumstances.
EAT & DRINK
All sitting at restaurants and café-bars are outdoors and limited are indoor spaces.
Buffet service (food and drinks), from restaurant staff members only.
The minimum distance allowed between tables ranges from 90 cm to 180 cm, and no more than six people are allowed at one table, although these restrictions do not apply to families with children.
Information signs will remind you of individual hygiene rules and of safety measures applying to all spaces.
Markings on the floor to delimit safe distances for queuing are installing.
EMERGENCY NUMBERS
The Hotel’s telephone center number is +30 2834094300 and 2834094194 (from your cell phone) or ‘‘0’’ (from your room’s telephone devise). Hotel’s telephone center is operating 24/7 (when the hotel is open).
GARDENS / COMMON AREAS
The 1.5 m safety distance applies for guests in gardens and all common areas.
However, families or couples do not have to keep this distance.
SPA
Beauty salon and Spa are operating by appointment only, with a minimum 2m distance between stations, beds and chairs. The use of masks is mandatory for everyone (not for all treatments), and employees must wear disposable gloves as well.
HOUSEKEEPING
Housekeeping will be less frequent during stays, and turndown services have been abolished. Service, towels and sheets changed will be done daily, only upon customer request. Otherwise it’ll be done every other day.
Hotel perform a thorough cleansing and disinfection using a steam cleaner and other such equipment on all room, bathroom and veranda or balcony surfaces.
The hotel has been advised to get rid of decorative objects such as throw pillows and reusable items likely to be shared, such as menus and magazines.
LIFT
1.5 m from others in the queue.
Restriction on the use of lifts 1 person per time (does not apply for families and couples).
LIVE PERFORMANCES
Live performances will take place exclusively at outdoor venues.
The most important safety rule is the reduction of the number of seats to 40% of the bar’s capacity and the observance of social distances.
MASKS
The use of mask is mandatory only for hotel staff.
Face mask must also be worn from guests in Shops and Spa.
QUEUES
The main rule to observe is to remain at least 1.5 – 2 m from others in the queue.
In some departments, floor markings have been placed to aid with physical distancing.
RENT A CAR
Rental cars are disinfected between uses by different clients. Additionally, the number of passengers allowed will be restricted.
This restriction does not apply for families with children.
SHOPPING
You may need to check before entering in shops.
Smaller ones up to 20 m2 will be able to host a maximum of 4 people at the same time (including employees). Stores from 20 to 100 m2 can have a maximum of 4 people inside plus one person for every additional 10 m2.
Distances of at least 1.5 meters must be maintained by customers and employees and the use of masks is mandatory.
SWIMMING POOLS
Every time a customer leaves, seats, tables and any other item the next customer may use will be disinfected.
The use of indoor swimming pool is forbidden.
Recommended at swimming pools, the guests to be showered before entering and after exiting the water.
TRANSFER / TAXI
Customer transport is allowed via organized transfers only.
Vehicles with up to 5 seats can carry no more than one passenger plus the driver. Companions of people with disabilities are exempt from this rule. 6-7 seat cars can carry the driver plus two passengers, while 8-9 seat cars can carry up to 3 passengers.
The passenger limit will not apply if the passengers are parents with their children.
The driver and passengers must all wear masks.
VISITORS
Hotel’s rooms are for customer-use only.
No visitors are permitted.
Sincerely yours,
The FILION Team
